Developing Emotional Intelligence and Empathy
Tue 10 Mar 2026 @ 09:00 – 12:00 –
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CCMA Circle: Leading With Purpose – How People, Insight and Inclusion Drive Exceptional Service
Tue 10 Mar 2026 @ 12:00 – 13:00 –
Understanding Neurodiversity at Work for Managers
Thu 12 Mar 2026 @ 10:00 – 11:30 –
This course will increase and support your existing knowledge of neurodiversity. We’ll cover the main areas of neurodiversity, strengths and challenges, and recommended support.
CCMA Circle: Partnerships That Perform
Tue 24 Mar 2026 @ 12:00 – 13:00 –
Coaching with Confidence (Developing)
Thu 26 Mar 2026 – Tue 31 Mar 2026 @ 09:00 – 12:00 –
Shift from problem-solver to performance catalyst. Gain the mindset, models, and confidence to coach with impact.
Decide to Thrive
Thu 26 Mar 2026 @ 09:00 – 10:30 –
The 8 Steps of Accountability as a Leader
Thu 26 Mar 2026 @ 11:30 – 13:00 –
The Importance of Developing Your People
Thu 26 Mar 2026 @ 12:00 – 13:00 –
Developing your contact centre teams goes beyond simply focusing on skills and processes
Leadership Presence, Energy and Creating Connection
Thu 26 Mar 2026 @ 13:00 – 14:30 –
Adapting Your Communication as a Leader
Thu 26 Mar 2026 @ 15:00 – 16:30 –