Sales through Service Excellence
Thu 10 Apr 2025 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
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The Impact of Technology and Economic Shifts on UK Consumers
Thu 10 Apr 2025 @ 12:00 – 13:00 –
What does the future of the contact centre industry look like, according to operational leaders? Let’s find out in this online seminar!
Customer Experience Strategies for the Real World
Tue 15 Apr 2025 @ 09:30 – 12:30 –
The key elements that add up to create memorable customer experiences
Working with Vulnerable Customers
Thu 17 Apr 2025 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Upskilling in Customer Empathy
Wed 23 Apr 2025 @ 09:30 – 13:00 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
Building Trust in Your Brand Through Customer Contact
Thu 24 Apr 2025 @ 12:00 – 13:00 –
What does the future of the contact centre industry look like, according to operational leaders? Let’s find out in this online seminar!
SIG – Team Leader & Manager (TLM): Apr 2025
Wed 30 Apr 2025 @ 12:00 – 13:00 –
The Team Leader & Manager Special Interest Group is for those leading teams within the contact centre to share ideas and discuss key topics.
Develop Managers into Leaders
Thu 1 May 2025 @ 09:00 – 13:00 –
This workshop is suitable for Contact Centre Team Leaders and Managers and anyone who wants to move into a team leader or coaching role.
Future-Proofing Your People Strategy
Thu 1 May 2025 @ 12:00 – 13:00 –
What does the future of the contact centre industry look like, according to operational leaders? Let’s find out in this online seminar!
Best Practice Visit to IKEA
Wed 7 May 2025 @ 09:30 – 12:30 –
CCMA members are invited to come and meet the IKEA team who will share their journey which led to these fantastic achievements at their site in Peterborough.