How to Boost your Resilience
Fri 5 Jul 2024 @ 09:30 – 13:00 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
Display events on your blog.
SIG – Complaints Management: July 2024
Tue 9 Jul 2024 @ 12:00 – 13:30 –
Our Complaints special interest groups offer the opportunity to network and share best practice on key topics of interest.
Everyone Can Ideate
Wed 10 Jul 2024 @ 10:00 – 12:00 –
Delivering a great Customer Experience to vulnerable customers
Feedback Skills Workshop
Thu 11 Jul 2024 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Working with Vulnerable Customers
Fri 12 Jul 2024 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Better Complaint Responses
Tue 16 Jul 2024 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Introduction to Resource Planning
Tue 3 Sep 2024 – Wed 4 Sep 2024 @ 10:00 – 13:00 –
Online Developing Resource Planning Skills and Outputs
Quality Assurance in the Contact Centre
Thu 5 Sep 2024 @ 09:30 – 12:30 –
Quality assurance in the contact centre
Better Complaint Responses
Tue 10 Sep 2024 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
How to Reduce Customer Effort
Tue 10 Sep 2024 @ 09:30 – 12:30 –
The purpose of this online event is to provide each of the participants with 8 key principles that when applied by everyone across the business will result in a more easy and effortless experience.