Introduction to Resource Planning
Tue 21 Jan 2025 – Wed 22 Jan 2025 @ 10:00 – 13:00 –
Online Developing Resource Planning Skills and Outputs
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SIG – Diversity, Equity, Inclusion & Belonging: January 2025
Tue 21 Jan 2025 @ 12:00 – 13:30 –
Our Special Interest Group for senior leaders of contact centre operations to share ideas and best practices for a more diverse workplace.
Strategic Leadership
Thu 23 Jan 2025 @ 09:30 – 12:30 –
This workshop is suitable for Contact Centre Team Leaders and Managers and anyone who wants to move into a team leader or coaching role.
SIG – Team Leader & Manager (TLM): January 2025
Thu 23 Jan 2025 @ 12:00 – 13:30 –
The Team Leader & Manager Special Interest Group is for those leading teams within the contact centre to share ideas and discuss key topics.
SIG – The People Agenda: January 2025
Wed 29 Jan 2025 @ 12:00 – 13:30 –
During the People Agenda Special Interest Group, we’ll be giving CCMA members an opportunity to explore what’s working and to consider future challenges that a hybrid model may present.
Multi-Channel Optimised Service
Thu 30 Jan 2025 @ 12:00 – 16:00 –
Dojo is opening its doors to its Bristol site to showcase how they have leveraged their systems and technology to support their staff and drive innovative training and development approaches.
Sales through Service Excellence
Fri 31 Jan 2025 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Effective Planning and Prioritisation
Tue 4 Feb 2025 @ 09:30 – 12:30 –
The purpose of this online course is to provide each of the participants with some key tools and techniques that will help to maximise productivity.
Mastering Social Media Customer Service
Tue 4 Feb 2025 @ 09:30 – 12:30 –
With more businesses operating online, social media is a critical tool for delivering great customer service.
Written Communication Skills
Wed 5 Feb 2025 @ 09:30 – 12:30 –
‘Why don’t customers do as we ask? How to write more effectively in the contact centre