SIG - Diversity, Equity, Inclusion & Belonging: May 2025

If you’re a leader responsible for a contact centre operation and want the opportunity to share ideas and best practice in a safe environment, discuss your business challenges and also take the opportunity to network with your fellow industry leaders. As a member of the CCMA, we invite you to join this Special Interest Group.

These roundtable events include presentations from industry experts sharing insight and research, member case studies and some great debates. We’ll be discussing the areas of Diversity and Inclusion that impact your operation and as a member, you drive the agenda.

Come join us!

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Where and when?

Date: Wed 7 May 2025

Time: 12:00 - 13:30

Location: Online

Who is it for?

Those responsible for inclusivity and diversity within the operation. Members only.

How much is it?

Free for CCMA members

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Your organisation: ^*

Attendee 1 email: ^*

Attendee 1 first name: ^*

Attendee 1 last name: ^*

Attendee 1 job title: ^*

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If you would like to book other attendees on this event, please fill out the forms below:

Attendee 2:

Attendee 2 First name:

Attendee 2 Last name:

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12:00 – Welcome Welcome and check in	Lucie Child, Strategy Lead Customer Care, The Very Group
12:10 – DEIB Networks in Contact Centres During this interactive session, Lucie will lead a discussion encouraging members to share why it’s important to embed DEIB networks in your operation and we’ll explore how to make it work in the real world. Let’s find out how many DEIB networks members have in their contact centres and discuss how you give your people the time to take part.	Lucie Child, Strategy Lead Customer Care, The Very Group
12:30 – Learn from Each Other Finding a balance between delivering service targets, driving employee engagement whilst supporting employees with the right DEIB networks can be a balancing act. In these breakout sessions, members will share how they tackle these themes.	All
13:00 – Achieving Resourcing Harmony Through DEIB Priorities Award-winning Resource Planning Manager at the UK National Contact Centre Awards 2023 joins us to share how Emovis balances resourcing with DEIB priorities.	Tim Milburn, Planning Manager, Emovis
13:30 – Summary & Close	Lucie Child, Strategy Manager Customer Care, The Very Group

SIG – Diversity, Equity, Inclusion & Belonging: May 2025

Agenda

Book your place(s)

Where and when?

Who is it for?

How much is it?

Book your place(s)