SIG – Resource Planning: October 2025
Tue 21 Oct 2025 @ 12:00 – 13:30 –
Planning your resources is crucial for an efficient contact centre operation. But how does this work in your business?
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The Power of Conscious Choice as a Leader
Wed 5 Nov 2025 @ 09:30 – 11:00 –
How to… Succeed with AI – London
Wed 5 Nov 2025 @ 09:30 – 13:30 –
Understanding Neurodiversity at Work for Managers
Wed 5 Nov 2025 @ 10:00 – 11:30 –
This course will increase and support your existing knowledge of neurodiversity. We’ll cover the main areas of neurodiversity, strengths and challenges, and recommended support.
8 Steps to Accountability as a Leader
Wed 5 Nov 2025 @ 12:00 – 13:30 –
Leadership Presence, Energy, and Creating Connection (Behaviour & Impact)
Thu 6 Nov 2025 @ 12:00 – 13:30 –
Adapting Your Communication as a Leader
Fri 7 Nov 2025 @ 12:00 – 13:30 –
SIG – Outsourcing: November 2025
Fri 7 Nov 2025 @ 12:00 – 13:30 –
Our Special Interest Group for senior leaders of contact centre operations to share ideas and best practices for a more diverse workplace.
AI Deployment – Taking the First Steps
Tue 11 Nov 2025 @ 09:30 – 12:30 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
CCMA Contact Centre Technology Summit
Wed 12 Nov 2025 @ 10:00 – 15:30 –
2023 Contact Centre Outsourcing Summit