Don’t Stop! Keep Your Technology Evolving
Thu 13 Nov 2025 @ 12:00 – 13:00 –
How Does Your Contact Centre Stack Up? Discover the Insights That Matter Most
Display events on your blog.
How to Boost your Resilience
Fri 14 Nov 2025 @ 09:30 – 13:00 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
SIG – Complaints Management: November 2025
Tue 18 Nov 2025 @ 12:00 – 13:30 –
Our Complaints special interest groups offer the opportunity to network and share best practice on key topics of interest.
SIG – Technology: November 2025
Thu 27 Nov 2025 @ 12:00 – 13:30 –
Our technology group offers the opportunity to network and share best practice on key topics of interest.
Better Complaint Responses
Tue 2 Dec 2025 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Coaching with Confidence
Tue 2 Dec 2025 – Wed 3 Dec 2025 @ 09:30 – 12:30 –
Online effect team player
SIG – Housing: December 2025
Tue 2 Dec 2025 @ 12:00 – 13:30 –
These round table events include industry insight and research, member case studies and discussions
How to… Succeed with AI – Manchester
Wed 3 Dec 2025 @ 09:30 – 13:30 –
SIG – Public Sector: December 2025
Wed 3 Dec 2025 @ 12:00 – 13:30 –
Our Special Interest Group for senior leaders for the contact centre operation in a public sector organisation
Best Practice Visit to NewDay
Thu 4 Dec 2025 @ 09:30 – 12:30 –
Join us as multi-award-winning NewDay share the journey behind their success at the UK National Contact Centre Awards 2025 at a Best Practice Visit.