How Do You Compare with CCMA Benchmark?
Thu 19 Jun 2025 @ 12:00 – 13:00 –
How Does Your Contact Centre Stack Up? Discover the Insights That Matter Most
Display events on your blog.
Resource Planning for Team Leaders
Tue 24 Jun 2025 – Wed 25 Jun 2025 @ 10:00 – 13:00 –
Online Resource Planning for Team Leader
Understanding Neurodiversity at Work for Managers
Tue 1 Jul 2025 @ 10:00 – 11:30 –
This course will increase and support your existing knowledge of neurodiversity. We’ll cover the main areas of neurodiversity, strengths and challenges, and recommended support.
Everyone Can Ideate
Wed 2 Jul 2025 @ 10:00 – 12:00 –
Delivering a great Customer Experience to vulnerable customers
Contact Centre Strategy Summit
Thu 3 Jul 2025 @ 10:00 – 15:00 –
How to Boost your Resilience
Fri 4 Jul 2025 @ 09:30 – 13:00 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
SIG – Team Leader & Manager (TLM): Jul 2025
Mon 14 Jul 2025 @ 12:00 – 13:30 –
The Team Leader & Manager Special Interest Group is for those leading teams within the contact centre to share ideas and discuss key topics.
Developing Frontline Skills for Complex Conversations
Thu 17 Jul 2025 @ 12:00 – 13:00 –
What does the future of the contact centre industry look like, according to operational leaders? Let’s find out in this online seminar!
SIG – The People Agenda: July 2025
Tue 22 Jul 2025 @ 12:00 – 13:30 –
During the People Agenda Special Interest Group, we’ll be giving CCMA members an opportunity to explore what’s working and to consider future challenges that a hybrid model may present.