Adapting Your Communication as a Leader
Thu 26 Mar 2026 @ 15:00 – 16:30 –
Display events on your blog.
The Human Side of Complaints
Tue 31 Mar 2026 @ 09:00 – 12:00 –
Written Communications – Email Etiquette
Tue 31 Mar 2026 @ 09:00 – 12:00 –
Quality Assurance Foundations
Tue 31 Mar 2026 @ 13:00 – 16:00 –
Mastering QA: Beyond the Score
Wed 1 Apr 2026 @ 09:00 – 12:00 –
CCMA Circle: Forecasting the Future – Building Smarter, Stronger Resource Planning
Thu 2 Apr 2026 @ 12:00 – 13:00 –
People First. Future Ready.
Tue 21 Apr 2026 @ 09:30 – 13:30 –
Monthly Drop-In Session – April
Fri 24 Apr 2026 @ 09:30 – 10:30 –
How Do You Compare with CCMA Benchmark?
Thu 7 May 2026 @ 12:00 – 13:00 –
Gain exclusive insights from the CCMA’s latest Benchmark data, see how your KPIs compare across the industry, and hear expert perspectives on the trends shaping the future of customer operations.
