SIG – Technology: June 2024
Wed 19 Jun 2024 @ 12:00 – 13:30 –
Our technology group offers the opportunity to network and share best practice on key topics of interest.
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Supporting Leaders to Manage Change Effectively
Thu 20 Jun 2024 @ 09:30 – 12:30 –
Managing change in the contact centre
Mastering Social Media Customer Service
Tue 25 Jun 2024 @ 09:30 – 12:30 –
With more businesses operating online, social media is a critical tool for delivering great customer service.
Measuring Customer Outcomes
Tue 25 Jun 2024 @ 09:30 – 12:30 –
To enable you to accurately interpret and prioritise customer needs and transform insight into measurable and quantifiable action.
SIG – Financial Services: June 2024
Tue 25 Jun 2024 @ 12:00 – 13:30 –
This is an exclusive member-only meeting for contact centre leaders in the Financial Services sector
Upskilling in Customer Empathy
Wed 26 Jun 2024 @ 09:30 – 13:00 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
SIG – Quality Management: July 2024
Tue 2 Jul 2024 @ 12:00 – 14:00 –
Our Quality Management groups offer the opportunity to network and share best practice on key topics of interest.
Effective Performance Management
Wed 3 Jul 2024 – Thu 4 Jul 2024 @ 09:30 – 12:30 –
Online effect team player
Developing your Emotional Intelligence
Thu 4 Jul 2024 @ 09:30 – 12:30 –
Emotional Intelligence in the contact centre