The Journey to Automation in QA
Thu 24 Oct 2024 @ 12:00 – 13:00 –
Display events on your blog.
SIG – Complaints Management: October 2024
Tue 29 Oct 2024 @ 12:00 – 13:30 –
Our Complaints special interest groups offer the opportunity to network and share best practice on key topics of interest.
Develop Managers into Leaders
Tue 5 Nov 2024 @ 09:00 – 13:00 –
This workshop is suitable for Contact Centre Team Leaders and Managers and anyone who wants to move into a team leader or coaching role.
SIG – Public Sector: November 2024
Tue 5 Nov 2024 @ 12:00 – 13:30 –
Our Special Interest Group for senior leaders for the contact centre operation in a public sector organisation
Upskilling in Customer Empathy
Wed 6 Nov 2024 @ 09:30 – 13:00 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
SIG – Outsourcing: November 2024
Wed 6 Nov 2024 @ 12:00 – 14:00 –
Our Special Interest Group for senior leaders of contact centre operations to share ideas and best practices for a more diverse workplace.
Developing your Emotional Intelligence
Thu 7 Nov 2024 @ 09:30 – 12:30 –
Emotional Intelligence in the contact centre
How to Boost your Resilience
Fri 8 Nov 2024 @ 09:30 – 13:00 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
Understanding Neurodiversity at Work for Managers
Tue 12 Nov 2024 @ 10:00 – 11:30 –
This course will increase and support your existing knowledge of neurodiversity. We’ll cover the main areas of neurodiversity, strengths and challenges, and recommended support.