Working with Vulnerable Customers
Thu 25 Sep 2025 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Display events on your blog.
Effective Planning and Prioritisation
Thu 2 Oct 2025 @ 09:30 – 12:30 –
The purpose of this online course is to provide each of the participants with some key tools and techniques that will help to maximise productivity.
Strategic Leadership
Tue 7 Oct 2025 @ 09:30 – 12:30 –
This workshop is suitable for Contact Centre Team Leaders and Managers and anyone who wants to move into a team leader or coaching role.
Better Complaint Responses
Wed 8 Oct 2025 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Measuring Customer Outcomes
Tue 14 Oct 2025 @ 09:30 – 12:30 –
To enable you to accurately interpret and prioritise customer needs and transform insight into measurable and quantifiable action.
Written Communication Skills
Tue 14 Oct 2025 @ 09:30 – 12:30 –
‘Why don’t customers do as we ask? How to write more effectively in the contact centre
Mastering the Art of Feedback
Wed 15 Oct 2025 @ 09:30 – 12:30 –
This workshop is suitable for Contact Centre Team Leaders and Managers and anyone who wants to move into a team leader or coaching role.
Best Practice Visit to Novuna
Thu 16 Oct 2025 @ 09:30 – 12:30 –
Effective Performance Management
Thu 16 Oct 2025 – Fri 17 Oct 2025 @ 09:30 – 12:30 –
Online effect team player
Your Contact Centre Can Stop Crime
Thu 16 Oct 2025 @ 12:00 – 13:00 –
How Does Your Contact Centre Stack Up? Discover the Insights That Matter Most