Preparing the Frontline for Complex Conversations
Wed 27 Mar 2024 @ 12:00 – 13:00 –
Register for this online seminar to explore the solutions and strategies that will help you navigate the unique challenges within your operation.
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Introduction to Resource Planning
Tue 9 Apr 2024 – Wed 10 Apr 2024 @ 10:00 – 13:00 –
Online Developing Resource Planning Skills and Outputs
Sales through Service Excellence
Thu 11 Apr 2024 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
SIG – Public Sector: April 2024
Tue 16 Apr 2024 @ 12:00 – 13:30 –
Our Special Interest Group for senior leaders for the contact centre operation in a public sector organisation
Feedback Skills Workshop
Thu 18 Apr 2024 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Customer Experience Strategies for the Real World
Wed 24 Apr 2024 @ 09:30 – 12:30 –
The key elements that add up to create memorable customer experiences
Understanding Neurodiversity at Work for Managers
Wed 1 May 2024 @ 10:00 – 11:30 –
This course will increase and support your existing knowledge of neurodiversity. We’ll cover the main areas of neurodiversity, strengths and challenges, and recommended support.
Resource Planning for Team Leaders
Tue 7 May 2024 – Wed 8 May 2024 @ 10:00 – 13:00 –
Online Resource Planning for Team Leader
AI Deployment – Taking the First Steps
Wed 15 May 2024 @ 09:30 – 12:30 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
Better Complaint Responses
Wed 22 May 2024 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers