SIG – Team Leader & Manager (TLM): December 2025
Tue 9 Dec 2025 @ 12:00 – 13:30 –
The Team Leader & Manager Special Interest Group is for those leading teams within the contact centre to share ideas and discuss key topics.
Display events on your blog.
Knowledge Management: Balancing Efficiency, Empathy and Human-AI Collaboration
Thu 11 Dec 2025 @ 12:00 – 13:00 –
How Does Your Contact Centre Stack Up? Discover the Insights That Matter Most
Coaching with Confidence (Developing)
Wed 7 Jan 2026 – Thu 8 Jan 2026 @ 09:00 – 12:00 –
Mastering the Art of Feedback
Tue 13 Jan 2026 @ 09:00 – 12:00 –
SIG – The People Agenda: January 2026
Tue 13 Jan 2026 @ 12:00 – 13:30 –
During the People Agenda Special Interest Group, we’ll be giving CCMA members an opportunity to explore what’s working and to consider future challenges that a hybrid model may present.
Developing a Growth Mindset for Leaders (Developing)
Wed 14 Jan 2026 @ 09:00 – 12:00 –
This session gives you the mindset, tools, and strategies to lead with resilience and purpose.
Developing Emotional Intelligence for Leaders (Developing)
Wed 14 Jan 2026 @ 13:00 – 16:00 –
This session gives you practical tools to lead with empathy, build stronger teams, and drive performance.
Developing your Behaviour and Impact as a Leader (Developing)
Thu 15 Jan 2026 @ 09:00 – 12:00 –
Learn to shift your presence, communication, and energy to build trust, influence teams, and lead with greater impact.
Contact Centre Predictions for 2026 and Beyond
Thu 15 Jan 2026 @ 12:00 – 13:00 –
In this highly interactive session, Leigh Hopwood will dig into what contact centre leaders and industry influencers are predicting for 2026 and beyond.
Learning to Build Trust and Rapport in your Team (Developing)
Thu 15 Jan 2026 @ 13:00 – 16:00 –
If you’re ready to lead with greater impact, this course offers the mindset shift and practical tools to help you do it.