Better Complaint Responses
Tue 4 Mar 2025 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Display events on your blog.
Quality Assurance in the Contact Centre
Thu 6 Mar 2025 @ 09:30 – 12:30 –
Quality assurance in the contact centre
Understanding Neurodiversity at Work for Managers
Tue 11 Mar 2025 @ 10:00 – 11:30 –
This course will increase and support your existing knowledge of neurodiversity. We’ll cover the main areas of neurodiversity, strengths and challenges, and recommended support.
How to Boost your Resilience
Fri 14 Mar 2025 @ 09:30 – 13:00 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
Everyone Can Ideate
Tue 18 Mar 2025 @ 10:00 – 12:00 –
Delivering a great Customer Experience to vulnerable customers
SIG – Housing: March 2025
Tue 25 Mar 2025 @ 12:00 – 13:00 –
These round table events include industry insight and research, member case studies and discussions
And Breathe! Reflecting on Peak Periods
Wed 26 Mar 2025 @ 09:30 – 13:30 –
Hosted at UCAS, Cheltenham, you’ll have a half day packed with learning, inspiring ideas and the opportunity to meet peers facing the same challenges as you.
SIG – The People Agenda: April 2025
Tue 1 Apr 2025 @ 12:00 – 13:00 –
During the People Agenda Special Interest Group, we’ll be giving CCMA members an opportunity to explore what’s working and to consider future challenges that a hybrid model may present.
Coaching with Confidence
Wed 2 Apr 2025 – Tue 8 Apr 2025 @ 09:30 – 12:30 –
Online effect team player
Contact Centre Operational Excellence Summit 2025
Wed 9 Apr 2025 @ 09:30 – 15:30 –
2023 Contact Centre Outsourcing Summit