Written Communication Skills
Tue 3 Jun 2025 @ 09:30 – 12:30 –
‘Why don’t customers do as we ask? How to write more effectively in the contact centre
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SIG – Quality Management: June 2025
Wed 4 Jun 2025 @ 12:00 – 13:00 –
Our Quality Management groups offer the opportunity to network and share best practice on key topics of interest.
Quality Assurance in the Contact Centre
Thu 5 Jun 2025 @ 09:30 – 12:30 –
Quality assurance in the contact centre
Effective Planning and Prioritisation
Fri 6 Jun 2025 @ 09:30 – 12:30 –
The purpose of this online course is to provide each of the participants with some key tools and techniques that will help to maximise productivity.
Better Complaint Responses
Tue 10 Jun 2025 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Mastering Social Media Customer Service
Tue 10 Jun 2025 @ 09:30 – 12:30 –
With more businesses operating online, social media is a critical tool for delivering great customer service.
Mastering the Art of Feedback
Wed 11 Jun 2025 @ 09:30 – 12:30 –
This workshop is suitable for Contact Centre Team Leaders and Managers and anyone who wants to move into a team leader or coaching role.
AI Deployment – Taking the First Steps
Thu 12 Jun 2025 @ 09:30 – 12:30 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
SIG – Complaints Management: June 2025
Thu 12 Jun 2025 @ 12:00 – 13:00 –
Our Complaints special interest groups offer the opportunity to network and share best practice on key topics of interest.
Effective Performance Management
Wed 18 Jun 2025 – Thu 19 Jun 2025 @ 09:30 – 12:30 –
Online effect team player