How to Boost your Resilience
Fri 8 Mar 2024 @ 09:30 – 13:00 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
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SIG – The People Agenda: March 2024
Tue 12 Mar 2024 @ 12:00 – 13:30 –
During the People Agenda Special Interest Group, we’ll be giving CCMA members an opportunity to explore what’s working and to consider future challenges that a hybrid model may present.
SIG – Fraud Protection: March 2024
Wed 13 Mar 2024 @ 11:00 – 13:30 –
Our Special Interest Group for senior leaders of contact centre operations to share ideas and best practices for a more diverse workplace.
Best Practice Visit to Dorchester Collection
Thu 14 Mar 2024 @ 08:30 – 11:30 –
CCMA members are invited to come and meet the Dorchester Collection team at their Knightsbridge offices in London, to hear more about their award-winning story.
Developing Resource Planning Skills
Tue 19 Mar 2024 – Wed 20 Mar 2024 @ 10:00 – 13:00 –
Online Developing Resource Planning Skills and Outputs
SIG – Housing: March 2024
Tue 19 Mar 2024 @ 12:00 – 13:30 –
These round table events include industry insight and research, member case studies and discussions
Advanced Empathy
Thu 21 Mar 2024 @ 09:30 – 12:30 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
SIG – Complaints Management: March 2024
Fri 22 Mar 2024 @ 12:00 – 13:30 –
Our Complaints special interest groups offer the opportunity to network and share best practice on key topics of interest.
Leading for High Performance Workshop
Tue 26 Mar 2024 @ 09:30 – 17:00 –
The Leading for High Performance workshop will take place at Peninsula who are an award winning HR and Employment Law service. They will share during the workshop how getting it wrong can be fundamental for an organisation.