SIG – Quality Management: February 2025
Thu 6 Feb 2025 @ 12:00 – 13:30 –
Our Quality Management groups offer the opportunity to network and share best practice on key topics of interest.
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SIG – Complaints Management: February 2025
Tue 11 Feb 2025 @ 12:00 – 13:30 –
Our Complaints special interest groups offer the opportunity to network and share best practice on key topics of interest.
Mastering the Art of Feedback
Fri 14 Feb 2025 @ 09:30 – 12:30 –
This workshop is suitable for Contact Centre Team Leaders and Managers and anyone who wants to move into a team leader or coaching role.
CCMA Partner Industry Briefing – Feb 2025
Fri 14 Feb 2025 @ 10:00 – 11:00 –
What does the future of the contact centre industry look like, according to operational leaders? Let’s find out in this online seminar!
Resource Planning for Team Leaders
Tue 18 Feb 2025 – Wed 19 Feb 2025 @ 10:00 – 13:00 –
Online Resource Planning for Team Leader
Effective Performance Management
Wed 19 Feb 2025 – Thu 20 Feb 2025 @ 09:30 – 12:30 –
Online effect team player
SIG – Resource Planning: February 2025
Tue 25 Feb 2025 @ 12:00 – 13:30 –
Planning your resources is crucial for an efficient contact centre operation. But how does this work in your business?
Great CX: How?
Wed 26 Feb 2025 @ 09:30 – 13:30 –
Hosted at Marcus by Goldman Sachs, London, you’ll have a half day packed with learning, inspiring ideas and the opportunity to meet peers facing the same challenges as you.
Best Practice Visit to Motorway
Thu 27 Feb 2025 @ 09:30 – 12:30 –
CCMA members are invited to come and meet the Newcastle Strategic Solutions team who will share their journey which led to these fantastic achievements at their site in Newcastle upon Tyne.
Proactive Contact = CX and Efficiency
Thu 27 Feb 2025 @ 12:00 – 13:00 –
What does the future of the contact centre industry look like, according to operational leaders? Let’s find out in this online seminar!