SIG – Diversity, Equity, Inclusion & Belonging: September 2025
Wed 3 Sep 2025 @ 12:00 – 13:30 –
Our Special Interest Group for senior leaders of contact centre operations to share ideas and best practices for a more diverse workplace.
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How to Reduce Customer Effort
Thu 4 Sep 2025 @ 09:30 – 12:30 –
The purpose of this online event is to provide each of the participants with 8 key principles that when applied by everyone across the business will result in a more easy and effortless experience.
Coaching with Confidence
Tue 9 Sep 2025 – Wed 10 Sep 2025 @ 09:30 – 12:30 –
Online effect team player
Quality Assurance in the Contact Centre
Thu 11 Sep 2025 @ 09:30 – 12:30 –
Quality assurance in the contact centre
SIG – Fraud Protection: September 2025
Thu 11 Sep 2025 @ 12:00 – 13:30 –
Best Practice Visit to Leeds Building Society
Tue 16 Sep 2025 @ 09:30 – 12:30 –
Specsavers are inviting CCMA members to their Contact Centre in Nottingham, to share their journey that led them to winning Gold at the UK National Contact Centre Awards 2023.
Introduction to Resource Planning
Wed 17 Sep 2025 – Thu 18 Sep 2025 @ 10:00 – 13:00 –
Online Developing Resource Planning Skills and Outputs
Advanced Empathy
Thu 18 Sep 2025 @ 09:30 – 12:30 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
SIG – Quality Management: September 2025
Tue 23 Sep 2025 @ 12:00 – 13:30 –
Our Quality Management groups offer the opportunity to network and share best practice on key topics of interest.
Automate with Care: Preserving Culture in the Age of AI
Wed 24 Sep 2025 @ 09:30 – 13:30 –