Written Communications – Email Etiquette
Thu 29 Jan 2026 @ 09:00 – 12:00 –
Display events on your blog.
Best Practice Visit to Specsavers
Thu 29 Jan 2026 @ 09:30 – 12:30 –
Specsavers are inviting CCMA members to their Contact Centre in Nottingham, to share their journey that led them to winning Gold at the UK National Contact Centre Awards 2023.
Adapting Your Communication Style with Customers
Thu 29 Jan 2026 @ 13:00 – 16:00 –
Decide to Thrive
Fri 30 Jan 2026 @ 09:00 – 10:30 –
The 8 Steps of Accountability as a Leader
Fri 30 Jan 2026 @ 11:30 – 13:00 –
Leadership Presence, Energy and Creating Connection
Fri 30 Jan 2026 @ 13:00 – 14:30 –
Adapting Your Communication as a Leader
Fri 30 Jan 2026 @ 15:00 – 16:30 –
Defining your Leadership Brand (Refresh)
Wed 4 Feb 2026 @ 09:00 – 12:00 –
Reconnect with your leadership identity, gain clarity on your impact, and leave with renewed confidence and intention.
Leadership Foundations
Thu 5 Feb 2026 – Thu 26 Feb 2026 @ 09:00 – 12:00 –
Power of Your Behaviour and Impact as a Leader (Refresh)
Thu 5 Feb 2026 @ 09:00 – 12:00 –
Learn to shift your presence, communication, and energy to build trust, influence teams, and lead with greater impact.