Leadership Foundations
Thu 5 Feb 2026 – Thu 26 Feb 2026 @ 09:00 – 12:00 –
Display events on your blog.
Power of Your Behaviour and Impact as a Leader (Refresh)
Thu 5 Feb 2026 @ 09:00 – 12:00 –
Learn to shift your presence, communication, and energy to build trust, influence teams, and lead with greater impact.
Leadership Foundations
Thu 5 Feb 2026 – Thu 26 Feb 2026 @ 09:00 – 12:00 –
Raising Standards: Five Considerations
Thu 5 Feb 2026 @ 12:00 – 13:00 –
In this highly interactive session, Leigh Hopwood will dig into what contact centre leaders and industry influencers are predicting for 2026 and beyond.
Building Trust and Rapport in your Team (Refresh)
Thu 5 Feb 2026 @ 13:00 – 16:00 –
Learn how to build trust, foster genuine rapport, and create a culture where people thrive.
CCMA Circle: Smarter Support – Making Knowledge Work For You
Wed 11 Feb 2026 @ 12:00 – 13:00 –
Engaging With Your People (Refresh)
Tue 17 Feb 2026 @ 09:00 – 12:00 –
Build a culture where people feel seen and engaged across hybrid and in-person teams.
Introduction to Resource Planning
Wed 18 Feb 2026 – Thu 19 Feb 2026 @ 09:00 – 12:00 –
Human Conversations for Trust, Rapport and Presence
Tue 24 Feb 2026 @ 09:00 – 12:00 –
Growth Mindset for Leaders (Refresh)
Tue 24 Feb 2026 @ 09:00 – 12:00 –
Great leaders grow through challenge. This session gives you the mindset, tools, and strategies to lead with resilience and purpose.