SIG – Insurance: September 2024
Thu 12 Sep 2024 @ 12:00 – 13:30 –
These round table events include industry insight and research, member case studies and discussions
Display events on your blog.
Advanced Empathy
Thu 19 Sep 2024 @ 09:30 – 12:30 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
SIG – Resource Planning: September 2024
Thu 19 Sep 2024 @ 12:00 – 13:30 –
Planning your resources is crucial for an efficient contact centre operation. But how does this work in your business?
AI Deployment – Taking the First Steps
Tue 24 Sep 2024 @ 09:30 – 12:30 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
SIG – Diversity, Equity, Inclusion & Belonging: September 2024
Tue 24 Sep 2024 @ 12:00 – 13:30 –
Our Special Interest Group for senior leaders of contact centre operations to share ideas and best practices for a more diverse workplace.
Coaching with Confidence
Tue 1 Oct 2024 – Thu 3 Oct 2024 @ 09:30 – 12:30 –
Online effect team player
SIG – The People Agenda: October 2024
Tue 1 Oct 2024 @ 12:00 – 13:30 –
During the People Agenda Special Interest Group, we’ll be giving CCMA members an opportunity to explore what’s working and to consider future challenges that a hybrid model may present.
The UK National Contact Centre Conference
Wed 2 Oct 2024 @ 09:00 – 18:00 –
Now in its 12th year, and a key benefit for CCMA members, we’re inviting you to get together in-person to be inspired and network with senior leaders and industry colleagues.
Sales through Service Excellence
Thu 3 Oct 2024 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Mastering Social Media Customer Service
Tue 8 Oct 2024 @ 09:30 – 12:30 –
With more businesses operating online, social media is a critical tool for delivering great customer service.