Developing your Leadership Brand (Developing)
Tue 20 Jan 2026 @ 09:00 – 12:00 –
Reconnect with your leadership identity, gain clarity on your impact, and leave with renewed confidence and intention.
Display events on your blog.
Planning like Pro – Time Management (Developing)
Tue 20 Jan 2026 @ 09:00 – 12:00 –
Step out of firefighting mode and into focused leadership. Plan with purpose, prioritise what matters, and lead with clarity.
SIG – Diversity, Equity, Inclusion & Belonging: January 2026
Tue 20 Jan 2026 @ 12:00 – 13:30 –
Our Special Interest Group for senior leaders of contact centre operations to share ideas and best practices for a more diverse workplace.
Engaging With Your People (Developing)
Tue 20 Jan 2026 @ 13:00 – 16:00 –
Build a culture where people feel seen and engaged across hybrid and in-person teams.
CCMA Circle: Beyond Compliance – The Journey to Quality Excellence
Wed 21 Jan 2026 @ 12:00 – 13:00 –
Leading for High Performance (Developing)
Tue 27 Jan 2026 @ 09:00 – 12:00 –
Drive consistent, purpose-led performance by setting clear goals, balancing challenge with support, and linking team outcomes to strategy.
Human Conversations for Trust, Rapport and Presence
Tue 27 Jan 2026 @ 09:00 – 12:00 –
Mastering Social Media Customer Service
Tue 27 Jan 2026 @ 09:30 – 12:30 –
With more businesses operating online, social media is a critical tool for delivering great customer service.
Navigating Difficult Conversations with Empathy and Confidence
Tue 27 Jan 2026 @ 13:00 – 16:00 –
How to… Succeed with AI – Worcester
Wed 28 Jan 2026 @ 09:30 – 13:30 –