Quality Assurance in the Contact Centre
Thu 5 Dec 2024 @ 09:30 – 12:30 –
Quality assurance in the contact centre
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Showing the Boardroom the Strategic Value of Your Contact Centre
Thu 5 Dec 2024 @ 12:00 – 13:00 –
71% of customers expect a personal experience, according to McKinsey, which means that customers are disappointed when their expectations are not met. Maybe this lies at the heart of the endless headlines of declining customer service.
Coaching with Confidence
Wed 8 Jan 2025 – Thu 9 Jan 2025 @ 09:30 – 13:30 –
Online effect team player
Advanced Empathy
Thu 9 Jan 2025 @ 09:30 – 12:30 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
Tips for Entering the UK National Contact Centre Awards 2025
Thu 9 Jan 2025 @ 12:00 – 13:00 –
What does the future of the contact centre industry look like, according to operational leaders? Let’s find out in this online seminar!
AI Deployment – Taking the First Steps
Tue 14 Jan 2025 @ 09:30 – 12:30 –
This workshop is suitable for anyone who wants to learn how to create a more positive mindset in the workplace, become more self-motivated and achieve better outcomes.
How to Reduce Customer Effort
Tue 14 Jan 2025 @ 09:30 – 12:30 –
The purpose of this online event is to provide each of the participants with 8 key principles that when applied by everyone across the business will result in a more easy and effortless experience.
Working with Vulnerable Customers
Thu 16 Jan 2025 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Contact Centre Predictions for 2025 and Beyond
Thu 16 Jan 2025 @ 12:00 – 13:00 –
What does the future of the contact centre industry look like, according to operational leaders? Let’s find out in this online seminar!