Customer Experience Strategies for the Real World
Tue 12 Nov 2024 @ 13:00 – 16:00 –
The key elements that add up to create memorable customer experiences
Display events on your blog.
Measuring Customer Outcomes
Wed 13 Nov 2024 @ 09:30 – 12:30 –
To enable you to accurately interpret and prioritise customer needs and transform insight into measurable and quantifiable action.
Supporting Leaders to Manage Change Effectively
Thu 14 Nov 2024 @ 09:30 – 12:30 –
Managing change in the contact centre
Effective Performance Management
Tue 19 Nov 2024 – Wed 20 Nov 2024 @ 09:30 – 12:30 –
Online effect team player
Creating Personal Development Pathways
Tue 19 Nov 2024 @ 09:30 – 14:00 –
Hosted at The Soho Hotel in Central London, you’ll have a half day packed with learning, inspiring ideas and the opportunity to meet peers facing the same challenges as you.
SIG – Quality Management: November 2024
Wed 20 Nov 2024 @ 12:00 – 14:00 –
Our Quality Management groups offer the opportunity to network and share best practice on key topics of interest.
Everyone Can Ideate
Thu 21 Nov 2024 @ 10:00 – 12:00 –
Delivering a great Customer Experience to vulnerable customers
SIG – Financial Services: November 2024
Fri 22 Nov 2024 @ 12:00 – 13:30 –
This is an exclusive member-only meeting for contact centre leaders in the Financial Services sector
Developing Resource Planning Skills
Tue 26 Nov 2024 – Wed 27 Nov 2024 @ 10:00 – 13:00 –
Online Developing Resource Planning Skills and Outputs
Better Complaint Responses
Tue 3 Dec 2024 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers