Voice of the Contact Centre Consumer 2026
Thu 14 May 2026 @ 12:00 – 13:00 –
Developing your contact centre teams goes beyond simply focusing on skills and processes
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CCMA Circle: How to Bring Your Frontline with You on the AI Journey
Wed 20 May 2026 @ 12:00 – 13:00 –
Monthly Drop-In Session - May
Thu 21 May 2026 @ 09:30 – 10:30 –
Lunch and Learn: How do I stay calm and present when everything feels urgent?
Mon 1 Jun 2026 @ 12:00 – 12:30 –
Pressure is constant in contact centres. This Lunch and Learn explores how leaders can stay calm, think clearly and lead with intention when everything feels urgent.
Coaching with Confidence
Wed 3 Jun 2026 – Thu 4 Jun 2026 @ 09:00 – 12:00 –
Shift from problem-solver to performance catalyst. Gain the mindset, models, and confidence to coach with impact.