Resource Planning for Team Leaders
Tue 13 Feb 2024 – Wed 14 Feb 2024 @ 10:00 – 13:00 –
Online Resource Planning for Team Leader
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SIG – Team Leader & Manager (TLM): February 2024
Tue 20 Feb 2024 @ 12:00 – 13:30 –
The Team Leader & Manager Special Interest Group is for those leading teams within the contact centre to share ideas and discuss key topics.
Developing your Emotional Intelligence
Thu 22 Feb 2024 @ 09:30 – 12:30 –
Emotional Intelligence in the contact centre
Best Practice Visit to IG
Wed 28 Feb 2024 @ 09:00 – 12:30 –
CCMA members are invited to come and meet the IG team who will share their journey which led to these fantastic achievements at their site in London.
Better Complaint Responses
Wed 28 Feb 2024 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers
Effective Planning & Prioritisation
Thu 29 Feb 2024 @ 09:30 – 12:30 –
The purpose of this online course is to provide each of the participants with some key tools and techniques that will help to maximise productivity.
Develop Managers into Leaders
Tue 5 Mar 2024 @ 09:00 – 13:00 –
This workshop is suitable for Contact Centre Team Leaders and Managers and anyone who wants to move into a team leader or coaching role.
Coaching Skills for Team Managers
Tue 5 Mar 2024 – Thu 7 Mar 2024 @ 09:30 – 12:30 –
This workshop is suitable for Contact Centre Team Leaders and Managers and anyone who wants to move into a team leader or coaching role.
Quality Assurance in the Contact Centre
Thu 7 Mar 2024 @ 09:30 – 12:30 –
Quality assurance in the contact centre
Everyone Can Ideate
Thu 7 Mar 2024 @ 10:00 – 12:00 –
Delivering a great Customer Experience to vulnerable customers