Best Practice Visit to Specsavers
Wed 22 May 2024 @ 09:30 – 12:30 –
Specsavers are inviting CCMA members to their Contact Centre in Nottingham, to share their journey that led them to winning Gold at the UK National Contact Centre Awards 2023.
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Effective Planning & Prioritisation
Fri 24 May 2024 @ 09:30 – 12:30 –
The purpose of this online course is to provide each of the participants with some key tools and techniques that will help to maximise productivity.
Mastering Social Media Customer Service
Mon 3 Jun 2024 @ 09:30 – 12:30 –
With more businesses operating online, social media is a critical tool for delivering great customer service.
Written Communication Workshop
Tue 4 Jun 2024 @ 09:30 – 12:30 –
‘Why don’t customers do as we ask? How to write more effectively in the contact centre
Quality Assurance in the Contact Centre
Thu 6 Jun 2024 @ 09:30 – 12:30 –
Quality assurance in the contact centre
Adapt. Improve. Adapt. An Industry Leading Way.
Tue 11 Jun 2024 @ 09:30 – 13:00 –
SSCL is opening its doors to its Newport site to showcase how they continue to adapt and improve their operation.
Coaching Skills for Team Managers
Tue 11 Jun 2024 – Thu 13 Jun 2024 @ 09:30 – 12:30 –
This workshop is suitable for Contact Centre Team Leaders and Managers and anyone who wants to move into a team leader or coaching role.
Developing Resource Planning Skills
Tue 11 Jun 2024 – Wed 12 Jun 2024 @ 10:00 – 13:00 –
Online Developing Resource Planning Skills and Outputs
SIG – The People Agenda: June 2024
Wed 12 Jun 2024 @ 12:00 – 13:30 –
During the People Agenda Special Interest Group, we’ll be giving CCMA members an opportunity to explore what’s working and to consider future challenges that a hybrid model may present.
Working with Vulnerable Customers
Thu 13 Jun 2024 @ 09:30 – 12:30 –
Delivering a great Customer Experience to vulnerable customers