LinkedIn Live with Jeanette Hunter, Jabra
Leigh Hopwood, chats with Jeanette Hunter as a contact centre specialist at Jabra, about her views on what’s happening in our world in 2022.
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Voice of the Contact Centre Consumer 2022
This is the second edition of the CCMA’s annual study, Voice of the Contact Centre Consumer.
Transforming the CX bereavement journey
Read an article by LifeLedger on transforming the CX bereavement journey.
The UK Contact Centre Salary and Skills Guide
Download the new UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
Workforce Wellbeing Recovery Toolkit
Download Calabrio’s Workforce Wellbeing Recovery Toolkit.
LinkedIn Live with Ed Creasey, Calabrio
Leigh chats with Ed Creasey from Calabrio, Inc. about the impact of the current economic situation on contact centre colleagues.
Watch A Contact Centre Vision: The Art of the Possible
Watch Martin Hill-Wilson lead the conversation to explore the art of the possible, to talk through a contact centre vision.
Contact Centre Data: A Business Game-Changer
Download the Contact Centre Data: A Business Game-Changer report to discover the six ways in which data is changing the game for contact centres
Watch the Research Launch: Contact Centre Data: A Business Game-Changer
Watch Stephen Yap, CCMA Research Director, as he reveals our latest research exploring the use of contact centre data, kindly supported by Webhelp
Watch the Research Launch: Part 5 | Evolution of the Contact Centre
Watch our online seminar where we launch our latest research, Part 5 | Evolution of the Contact Centre