Watch: The Multilingual Customer Service Challenge
Watch as we explore the need for providing customer service in several languages in UK contact centres and the operational challenges of delivering it.
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2022 CX Leaders’ Guide to Multilingual Support
Download ChatLingual’s 2022 CX Leaders’ Guide to Multilingual Support
Watch: The Rise and Rise of Workplace Wellbeing
Catch up on our online seminar, The Rise and Rise of Workplace Wellbeing
The UK Contact Centre Salary and Skills Guide
Download the new UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
Workforce Wellbeing Recovery Toolkit
Download Calabrio’s Workforce Wellbeing Recovery Toolkit.
LinkedIn Live with Ed Creasey, Calabrio
Leigh chats with Ed Creasey from Calabrio, Inc. about the impact of the current economic situation on contact centre colleagues.
Watch A Contact Centre Vision: The Art of the Possible
Watch Martin Hill-Wilson lead the conversation to explore the art of the possible, to talk through a contact centre vision.
Watch the Research Launch: Part 5 | Evolution of the Contact Centre
Watch our online seminar where we launch our latest research, Part 5 | Evolution of the Contact Centre
Part 5 | Evolution of the Contact Centre
Download Part 5 | The Evolution of the Contact Centre report to discover the five themes that will drive contact centre strategy in 2022 (and beyond)
Managing Health & Wellbeing in a Hybrid Working Contact Centre
The strategies, measures and tools that organisations should consider to better manage health and wellbeing in a hybrid contact centres.