Covid-19, Call Centre Homeworking & Compliance
New research shows what contact centres are doing
colleague
CCMA Podcast: Talking colleague engagement with LEGO
Hear how they have adapted recently.
CCMA Podcast: Quality monitoring crucial for wellbeing and CX
BPA Quality Director on QA and homeworking
Looking after your emotional wellbeing while working from home
7 more tips from contact centre homeworking specialist Sensée
Top Tips for Leading Remote Teams
Apply the timeless principles of leadership to managing homeworkers
Looking after your physical wellbeing while working from home
7 tips from contact centre homeworking specialist Sensée
CCMA Podcast: Learn from Air France’s experienced homeworking operation
An award-winning contact centre homeworking operation
CCMA Podcast: BUPA on mental wellbeing for contact centre homeworkers
Interview with the medical director and operations director
What is your remote working personality?
The seven best and seven worst remote working personalities
Supporting the mental wellbeing of your teams at home
CCMA members’ suggestions on how to support employees