Watch our online seminar where we launch our latest research, Part 5 | Evolution of the Contact Centre
Download Part 5 | The Evolution of the Contact Centre report to discover the five themes that will drive contact centre strategy in 2022 (and beyond)
The strategies, measures and tools that organisations should consider to better manage health and wellbeing in a hybrid contact centres.
What does it really feel like to work in a hybrid environment?
The potential to work more flexible shift patterns and in remote locations has thrown resource planning into a new era.
Hybrid working is a major challenge right now which is why we have created a series of events and insight content pieces around it.
If you’re a team leader or employee who wants to do more, then we encourage you to download the guide and talk about suicide.
The CCMA has been tracking how the contact centre is evolving during times of real change. Download the fourth part.
Access to the recording of the Ask the Experts online seminar.
Some questions were raised that were not answered at the Trust in a hybrid working model seminar. Here are the answers.