Why Building a Leadership Pipeline Matters More Than Ever
Your colleagues may not see themselves as leaders yet, but with structured development, they become the foundation of consistent leadership.
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The New Core Competencies: How Technology is Redefining Contact Centre Skills
Insights from CCMA’s People Agenda SIG highlighted how technology is reshaping the skills needed for the workforce of tomorrow.
Growing Leadership from Within – Why it’s Worth the Investment
Your colleagues may not see themselves as leaders yet, but with structured development, they become the foundation of consistent leadership.
UK Employment Law Changes – Six Considerations for Contact Centres
Peninsula UK’s Employment Services Director, Kate Palmer, joined Leigh Hopwood to break down what’s coming up and how to prepare.
Watch: Developing Frontline Skills for Complex Conversations
There are other skills that are increasingly needed by the frontline today. Watch the online seminar to find out.
From Front Line to Future Leader: What it Takes to Step Up
What are the key ingredients required to help your people progress?
CCMA Benchmark: Salary Guide 2025
Download the Salary Guide 2025 to explore the latest salary data for the UK contact centre sector.
CCMA Strategy Sessions: Understanding Emerging and Changing Contact Centre Roles
Contact centres are evolving into strategic assets with growing leadership, tech, and frontline demands.
Key Frontline Soft Skills Every Contact Centre Needs to Know
Let’s take a look at the key soft skills driving results in contact centres today.
LinkedIn Live with Claire Thomlinson at Valda Energy
Kate Law spoke with Claire Thomlinson at Valda Energy, to explore their transformational journey through the Futures: Leadership Programme.