Watch: Bringing the Power of Data and Analytics to the Front Line
How are leading contact centres using data and analytics to redefine their front lines, improve operational efficiency and revenue generation? Watch now.
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6 Competences in Top-Performing Contact Centre Leaders
What makes a high-performing contact centre leader? Read more to find out.
Consumer Approval of CX-Focused Automated Frontline Now Unstoppable, Says New Research
Discover the changing consumer behaviour and the impact it is having on the industry you can download the report now.
The Frontline Prioritise Technology Over Salary in Global Survey
To find out more about the changing attitudes of the frontline in the customer service sector, download the Agent Experience (AX) Benchmark Report 2024.
Reducing Contact Centre Employee Burnout: The Ultimate Guide
Download this eBook which takes a deep dive into the CCMA online seminar: Managing Work-life Balance for Productivity Gains.
LinkedIn Live with James Marscheider, evaluagent
Leigh Hopwood chats to James Marscheider, Chief Commercial Officer at evaluagent, about how Quality has evolved and how technology is impacting it.
Watch: Managing Work-life Balance for Productivity Gains
Watch our CCMA Online Seminar where explored how a culture of creativity and wellbeing can thrive together in the contact centre.
9 Steps to Implement & Sustain KCS for Growth
Are you just getting started on Knowledge-Centred Service (KCS®) or do you need to explain it to others in your organisation?
Watch: Scams That Are Rocking the Contact Centre
Watch our CCMA Online Seminar where uncovered the latest scams that are rocking the contact centre industry
Seminar Q&A: Complex Conversations in Contact Centres
In our rapidly digitising world, contact centres form a critical interface between companies and customers. Recognising this dynamic, the CCMA recently