We won’t mention the B word, but our members tell us that since then, recruiting linguists in the UK to service customers in the UK and around the world is rather more challenging than it once was. 

However, operating a multilingual contact centre can bring significant commercial benefits and an inspiring place to work.  

Watch as we explore the need for providing customer service in several languages in UK contact centres and the operational challenges of delivering it, with the support of our partners at ChatLingual. Watch the live debate with:

  • Oli Grant, Digital Transformation Senior Manager, SmartTech Customer Operations, Vodafone
  • Lisa Kavanagh, Vice President of Global Delivery Practices, Concentrix
  • Vikki Niven, EU Telco Director, Assurant
  • Justin Custer, CEO, ChatLingual