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As the main point of contact for brands, contact centres and their agents are pivotal to providing customers with the experience they expect and for making a mark on brand reputation that can impact long-term success.
With technology advancements and the pandemic enabling remote working to be easier and more prevalent, it’s no surprise that hybrid working is quickly becoming the norm in the UK.
In the dynamic landscape of business, the integration of Environmental, Social, and Governance (ESG) principles has emerged
Uncover the new world of work in Page Personnel’s Talent Trends Report 2023, the world’s most robust and extensive talent study.
Leigh Hopwood chats to Sarah Hunt, Associate Director of Client Solutions at greenbean, on her new role in recruitment and her views on the candidate journey.
Historically, the contact centre relied on legacy infrastructure, but increased consumer demand created a focus shift to customer experience.
Customer service operations are now forced to pivot to completely new ways of working. Numerous advances are proving challenging for the industry.
Kate Law chats with Mike Axford, one of our UK National Contact Centre Academy trainers, for Learning at Work Week.
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Download the Leadership Series report – Building Contact Centre Resilience During Times of Change.