Watch: Unleashing Frontline Engagement and Productivity
Watch our CCMA Online Seminar: Unleashing Frontline Engagement and Productivity, where we revealed how industry leaders are dealing with the great shifts in contact centre operations.
colleague
CX Landscape Report 2023
Revealing the CX industry’s insights into how today’s organisations gather and utilise customer data to effectively overcome challenges, maximize opportunities for better experiences, and drive improved business outcomes across the enterprise.
LinkedIn Live with Katy Bevan, Page Personnel
Leigh Hopwood chats to Katy Bevan, Business Director at Page Personnel, to discuss what’s new in the current recruitment market since launching the CCMA Salary and Skills Guide back in April 2023.
UK Power Networks, a shining example of great customer experience
A Beacon of Light in a Sea of Indifference. Just ask yourself, when was the last time you and your partner got up on a Saturday morning and said, “let’s go and check out power…
Super Agents Assemble: The Evolution of Modern Agents
As the main point of contact for brands, contact centres and their agents are pivotal to providing customers with the experience they expect and for making a mark on brand reputation that can impact long-term success.
Hybrid working is the future says UK contact centre leaders
With technology advancements and the pandemic enabling remote working to be easier and more prevalent, it’s no surprise that hybrid working is quickly becoming the norm in the UK.
Integrating Social Sustainability in Business Process Outsourcing (BPO) through ESG Principles
In the dynamic landscape of business, the integration of Environmental, Social, and Governance (ESG) principles has emerged
Talent Trends 2023: The Invisible Revolution
Uncover the new world of work in Page Personnel’s Talent Trends Report 2023, the world’s most robust and extensive talent study.
LinkedIn Live with Sarah Hunt, greenbean
Leigh Hopwood chats to Sarah Hunt, Associate Director of Client Solutions at greenbean, on her new role in recruitment and her views on the candidate journey.
The Changing Face of CX in the Contact Centre
Historically, the contact centre relied on legacy infrastructure, but increased consumer demand created a focus shift to customer experience.