Managing Health & Wellbeing in a Hybrid Working Contact Centre

A November 2020 report from McKinsey showed that 62 per cent of employees globally considered mental health issues to be a top challenge during the COVID-19 crisis, with higher reporting among diverse groups. The same report painted a picture of employers that are scrambling to meet the moment: 96 per cent of companies globally provided additional mental-health resources to employees, but only one in six employees reported feeling supported.

As part of our Hybrid Series, this online seminar looked at the strategies, measures and tools that organisations should consider to better manage health and wellbeing in a hybrid contact centres.