An award-winning contact centre homeworking operation
Interview with the medical director and operations director
The seven best and seven worst remote working personalities
CCMA members’ suggestions on how to support employees
FCA sets out steps firms should take to help identify key workers in financial services.
Workers to carry leave over into the next 2 leave years.
Guidance notes for members to help deal with the challenges of COVID-19.
Mark talks training, his journey from agent to training SME, change and much much more.
James is a multiple award winning leader at Air France – KLM
Martin talks to Helen about the challenges for contact centres and how to encourage positive wellbeing.