Financial Services: Demonstrating the Value of the Contact Centre
Download the Leadership Series report – Demonstrating the Value of the Contact Centre.
colleague
The UK Contact Centre Salary and Skills Guide 2023
Download the 2023 UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
Watch: New Strategies for Attracting Talent into the Contact Centre Industry
Watch our CCMA Online Seminar: New Strategies for Attracting Talent into the Contact Centre Industry
What Contact Centre Advisors are Looking for in Employers
Filling contact centre roles used to be easy. But fast forward to today, and this is no longer the case.
Contact Centre Colleague Wellbeing Research: Your Questions Answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Watch: Getting the Candidate Journey Spot On
Watch our CCMA Online Seminar: Getting the Candidate Journey Spot On
Three Strategies to Future-Proof Your Contact Centre
More effectively manage economic uncertainty and changing workforce dynamics in 2023 and beyond
Watch: Advisor Engagement through L&D
Watch our CCMA Online Seminar: Advisor Engagement through L&D
Good Practice Guide: How Quality Assurance is key to unlocking advisor engagement improvements
Download the Good Practice Guide
2023 UK Contact Centre Decision-Makers’ Guide
Download the report based on surveys with UK organisations and interviews with UK consumers