Watch the Research Launch: Part 5 | Evolution of the Contact Centre
Watch our online seminar where we launch our latest research, Part 5 | Evolution of the Contact Centre
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Part 5 | Evolution of the Contact Centre
Download Part 5 | The Evolution of the Contact Centre report to discover the five themes that will drive contact centre strategy in 2022 (and beyond)
Managing Health & Wellbeing in a Hybrid Working Contact Centre
The strategies, measures and tools that organisations should consider to better manage health and wellbeing in a hybrid contact centres.
Inclusion and equity in a hybrid call centre model
What does it really feel like to work in a hybrid environment?
Planning contact centre resources in a hybrid model
The potential to work more flexible shift patterns and in remote locations has thrown resource planning into a new era.
Hybrid Working Series
Hybrid working is a major challenge right now which is why we have created a series of events and insight content pieces around it.
World Suicide Prevention Day
If you’re a team leader or employee who wants to do more, then we encourage you to download the guide and talk about suicide.
Part 4 | The Evolution of the Contact Centre
The CCMA has been tracking how the contact centre is evolving during times of real change. Download the fourth part.
Ask the Experts: How the hybrid model impacts attrition and recruitment
Access to the recording of the Ask the Experts online seminar.
Trust in a hybrid working model – Q&A
Some questions were raised that were not answered at the Trust in a hybrid working model seminar. Here are the answers.