FCA offers advice on identifying key workers
FCA sets out steps firms should take to help identify key workers in financial services.
colleague
Rules on carrying over annual leave to be relaxed
Workers to carry leave over into the next 2 leave years.
Coronavirus – guidance for members
Guidance notes for members to help deal with the challenges of COVID-19.
Get out of Wrap: Mark Healey on training and change
Mark talks training, his journey from agent to training SME, change and much much more.
Get out of Wrap: James Revell on attracting and retaining talent
James is a multiple award winning leader at Air France – KLM
Get out of Wrap: Helen Ginman on mental health
Martin talks to Helen about the challenges for contact centres and how to encourage positive wellbeing.
Breaking the mould on staff turnover
There is one overlooked reason for staff turnover we discovered …
Employee Engagement – it’s not just a nice to have
Today, it is rare to read HR or management press without some mention of employee engagement and why it is important.
Managing short term absence
Peninsula offers 10 tips to help contact centres deal with sickness absence
Building your career in contact centres
A career in contact centres can be very rewarding – here is a step-by-step guide.