Improving the customer experience, no matter where the team is
Watch the panel discussion
colleague
Martin Hill Wilson predicts the future in 90 seconds
Martin Hill Wilson explores what technology we should begin to explore
Letter to CCMA members from BEIS
From Nadhim Zahawi MP, Minister for Business and Industry, to the contact centre industry
Winners of the UK National Contact Centre Awards 2020 announced
Watch the replay of the virtual ceremony
eBook – Contact Centres in the Fast Lane
The rise of a new operating model
Beyond COVID-19: How to Get the Most out of Distributed Workforces
TTEC’s Neil Russell—Smith looks at what the near future might hold
How To Create A Successful Virtual Hiring Strategy
Tips on recruiting during the pandemic
How customer service responded to COVID-19
White paper from Sabio on the impact of the pandemic.
People, spaces and technology: enabling success in the virtual contact centre
Homeworking technology tips from Poly.