Mystery Calling: Dialling up your contact centre performance
Download this new Ipsos Views paper.
colleague
The UK National Contact Centre Awards 2020 are coming to you!
Register for the Virtual Ceremony
Advice for cleaning contact centre hardware and accessories from Poly
Keep your staff safe during coronavirus
Voice of the Industry: Contact Centre Response to COVID-19
Help get the voice of the contact centre industry heard by government. Take the survey.
Agent Wellbeing Report
What makes your team tick? Puzzel reveals the results of its latest survey.
Could homeworking work for you?
Is homeworking a viable route into the workplace for many living with a disability?
eBook: Managing Contact Centre Homeworkers | Sensee
CCMA Partner Sensee shares 20 quick tips on how to manage homeworkers.
Watch seminar – The impact of COVID-19 on people policies
The pandemic has brought new challenges in how to manage staff
CCMA Podcast: The impact of COVID-19 on recruitment
MERJE and Ann-Marie Stagg discuss how the job market is changing in the industry
Watch seminar – Transitioning out of the crisis
Will it be out of the frying pan and into the fire?