CCMA Podcast: Learn from Air France’s experienced homeworking operation
An award-winning contact centre homeworking operation
colleague
CCMA Podcast: BUPA on mental wellbeing for contact centre homeworkers
Interview with the medical director and operations director
What is your remote working personality?
The seven best and seven worst remote working personalities
Supporting the mental wellbeing of your teams at home
CCMA members’ suggestions on how to support employees
FCA offers advice on identifying key workers
FCA sets out steps firms should take to help identify key workers in financial services.
Rules on carrying over annual leave to be relaxed
Workers to carry leave over into the next 2 leave years.
Coronavirus – guidance for members
Guidance notes for members to help deal with the challenges of COVID-19.
Get out of Wrap: Mark Healey on training and change
Mark talks training, his journey from agent to training SME, change and much much more.
Get out of Wrap: James Revell on attracting and retaining talent
James is a multiple award winning leader at Air France – KLM
Get out of Wrap: Helen Ginman on mental health
Martin talks to Helen about the challenges for contact centres and how to encourage positive wellbeing.