Strategies to develop contact centre talent and access funded learning
How L&D professionals can get access to funds to support the development of their teams.
colleague
WFM Challenges in Digital Channel Management
Digital changes everything
Supporting Colleagues during Ramadan
Government guidance for people who work in or operate offices and contact centres.
Good Practice Guide: Elevating and Integrating the Contact Centre
Download the Good Practice Guide
CX Director Report from Douglas Jackson
Customer behaviour has changed, dramatically, and will continue to change. Are you ready?
Watch – Online seminar: The Impact of Brexit on the Contact Centre
We spoke with an official from the Department of Business, Energy and Industrial Strategy.
Watch – Member Story: PerfectHome – creating an agile, digital business
Watch the recent Member Story event.
Watch – The Great Debate: Employed v Gig Model
Watch Sensee and Limitless debate competing employment models.
Watch – Contact Centre Homeworking in 2021
Watch the recording to find out how your business can get more from homeworking.
Leigh Hopwood, CEO of CCMA on IPSOS podcast
Talking all things Contact Centres.