White Paper: Beyond Digital First – Making Your Overall Contact Strategy Work
Develop a full contact strategy that optimises live assistance, self-service and proactive customer service
operation
Watch: Advisor Engagement through L&D
Watch our CCMA Online Seminar: Advisor Engagement through L&D
Data, AI and Automation Will Never Replace Humans. Fact.
Advanced technology can improve productivity in organisations but they cannot replace the human workforce.
Public Sector Customer Experience Predictions for 2023
As organisations start implementing their strategies for 2023 there will be a common theme underpinning their vision and direction, technology, and transformation.
Good Practice Guide: How Quality Assurance is key to unlocking advisor engagement improvements
Download the Good Practice Guide
Bereavement is everyone’s business
61% of adult respondents had difficulties with at least one practical or administrative task following bereavement
Forrester’s 2023 Customer Experience Predictions
Forrester foresees 2023 to be a year of great upheaval for those responsible for CX at their organisation.
2023 UK Contact Centre Decision-Makers’ Guide
Download the report based on surveys with UK organisations and interviews with UK consumers
Watch: Process Automation for Efficient Contact Centre CX
Watch our online seminar to find out how Process Automation can impact colleagues and customers.
Top Intelligent Automation Trends to Watch in 2023
What will the next 12 months hold for automation technology in the contact centre?