Good Practice Guide: Elevating and Integrating the Contact Centre
Download the Good Practice Guide
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CX Director Report from Douglas Jackson
Customer behaviour has changed, dramatically, and will continue to change. Are you ready?
Watch – Online seminar: The Impact of Brexit on the Contact Centre
We spoke with an official from the Department of Business, Energy and Industrial Strategy.
Watch – Member Story: PerfectHome – creating an agile, digital business
Watch the recent Member Story event.
Watch – The Great Debate: Employed v Gig Model
Watch Sensee and Limitless debate competing employment models.
Watch – Contact Centre Homeworking in 2021
Watch the recording to find out how your business can get more from homeworking.
Leigh Hopwood, CEO of CCMA on IPSOS podcast
Talking all things Contact Centres.
Improving the customer experience, no matter where the team is
Watch the panel discussion
Martin Hill Wilson predicts the future in 90 seconds
Martin Hill Wilson explores what technology we should begin to explore
Letter to CCMA members from BEIS
From Nadhim Zahawi MP, Minister for Business and Industry, to the contact centre industry