What Contact Centre Advisors are Looking for in Employers
Filling contact centre roles used to be easy. But fast forward to today, and this is no longer the case.
colleague
Contact Centre Colleague Wellbeing Research: Your Questions Answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Watch: Getting the Candidate Journey Spot On
Watch our CCMA Online Seminar: Getting the Candidate Journey Spot On
Three Strategies to Future-Proof Your Contact Centre
More effectively manage economic uncertainty and changing workforce dynamics in 2023 and beyond
Watch: Advisor Engagement through L&D
Watch our CCMA Online Seminar: Advisor Engagement through L&D
Good Practice Guide: How Quality Assurance is key to unlocking advisor engagement improvements
Download the Good Practice Guide
2023 UK Contact Centre Decision-Makers’ Guide
Download the report based on surveys with UK organisations and interviews with UK consumers
Watch: Contact Centre Colleague Wellbeing Study
Watch our Research Director, Stephen Yap, as he reveals the Contact Centre Colleague Wellbeing Study
Contact Centre Colleague Wellbeing Study
Download the report to find out our 8 discoveries into colleague wellbeing in contact centres.
Watch: What it takes to be a strategic leader in the contact centre
Watch our online seminar where we explore what it takes to be a strategic leader in the contact centre.