Watch: Getting the Candidate Journey Spot On

With recruitment continuing to be a challenge in 2023 for contact centre leaders, reviewing your candidate journey and what you offer colleagues for employment is critical as the job market continues to go through fast-moving change.

With this in mind, greenbean shared the latest trends in the current recruitment market, with a particular focus on drawing out advice on how to improve your candidate journey in order to attract the most and best talent available.

We invited Paul Ford, Head of Customer Service at Starling Bank and Alison Heap, Customer Service Manager at United Utilities, and considered the impact of online communities, such as Glass Door, and where the best talent is hiding.