Talent Trends 2023: The Invisible Revolution
Uncover the new world of work in Page Personnel’s Talent Trends Report 2023, the world’s most robust and extensive talent study.
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LinkedIn Live with Sarah Hunt, greenbean
Leigh Hopwood chats to Sarah Hunt, Associate Director of Client Solutions at greenbean, on her new role in recruitment and her views on the candidate journey.
The Changing Face of CX in the Contact Centre
Historically, the contact centre relied on legacy infrastructure, but increased consumer demand created a focus shift to customer experience.
Trends in Contact Centres and Customer Support
Customer service operations are now forced to pivot to completely new ways of working. Numerous advances are proving challenging for the industry.
LinkedIn Live: Learning at Work Week Special
Kate Law chats with Mike Axford, one of our UK National Contact Centre Academy trainers, for Learning at Work Week.
New Strategies for Attracting Talent into the Contact Centre Industry: Your Questions Answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Insurance: Building Contact Centre Resilience During Times of Change
Download the Leadership Series report – Building Contact Centre Resilience During Times of Change.
Financial Services: Demonstrating the Value of the Contact Centre
Download the Leadership Series report – Demonstrating the Value of the Contact Centre.
The UK Contact Centre Salary and Skills Guide 2023
Download the 2023 UK Contact Centre Salary and Skills Guide to help you better understand the most popular roles, what they pay in different regions in the UK and much more.
Watch: New Strategies for Attracting Talent into the Contact Centre Industry
Watch our CCMA Online Seminar: New Strategies for Attracting Talent into the Contact Centre Industry