Inclusion and equity in a hybrid call centre model
What does it really feel like to work in a hybrid environment?
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Planning contact centre resources in a hybrid model
The potential to work more flexible shift patterns and in remote locations has thrown resource planning into a new era.
Hybrid Working Series
Hybrid working is a major challenge right now which is why we have created a series of events and insight content pieces around it.
World Suicide Prevention Day
If you’re a team leader or employee who wants to do more, then we encourage you to download the guide and talk about suicide.
Part 4 | The Evolution of the Contact Centre
The CCMA has been tracking how the contact centre is evolving during times of real change. Download the fourth part.
Ask the Experts: How the hybrid model impacts attrition and recruitment
Access to the recording of the Ask the Experts online seminar.
Trust in a hybrid working model – Q&A
Some questions were raised that were not answered at the Trust in a hybrid working model seminar. Here are the answers.
Strategies to develop contact centre talent and access funded learning
How L&D professionals can get access to funds to support the development of their teams.
WFM Challenges in Digital Channel Management
Digital changes everything
Supporting Colleagues during Ramadan
Government guidance for people who work in or operate offices and contact centres.