Hybrid working – with some staff based in the contact centre, and others working at home or remotely – is one of the major challenges facing all contact centre operators right now.
How to set it up, both operationally and technically? How to make sure it’s secure and compliant? How to be fair to everyone? How to manage split teams and keep people motivated and following a common goal and culture? These are just some of the difficult questions to get to grips with.
Which is why we have created a whole series of events and content, focusing on these issues. Take a look at the recordings and downloads below.