Watch: Experience a CCMA Best Practice Visit
Watch this short highlights video of one of our recent best practice visits to see what really goes on
operation
Good Practice Guide: Embracing Transformation in the Contact Centre
Download the Good Practice Guide
Watch: Membership Matters
Watch this live Q&A where we explore what the value of CCMA membership really is
CCMA Benchmark
Access an online benchmarking tool that assesses contact centre performance against 20 core metrics.
Your customers can’t hear you. That’s probably not good.
IRIS recently surveyed 1,000 people about their customer service calling habits, and the results were unmistakable. Find out more.
Watch: What it takes to be a strategic leader in the contact centre
Watch our online seminar where we explore what it takes to be a strategic leader in the contact centre.
Bereavement CX
Leigh discusses Bereavement CX with Louise Downing, Vulnerable Customer Specialist at Virgin Media O2 and Elaine Lee, Managing Director at ReynoldsBusbyLee Ltd
The impact of background noise in contact centres
3 key takeaways from IRIS Audio’s ‘The impact of background noise in contact centres’ report
Watch: Creating a Culture for Innovation
Where do the ideas come from? Who champions change? Is your operation open to innovation? Watch to find out more.
Good Practice Guide: How to create a culture for innovation in your contact centre
Download the Good Practice Guide